Never miss a reportable incident deadline
From the worker’s first report to the corrective action that closes it.
Incidents are reported from the shift, triaged within minutes and classified against the NDIS reportable incident rules. Timers run for 24-hour and 5-business-day notifications, the Commission notification is prepared for lodging, and investigations and corrective actions are tracked to close.
Free for 14 days, with rostering, the support worker app, progress notes and NDIS invoicing. Set it up yourself online.
What changes for you
Reportable deadlines in plain sight
The most serious incidents must be notified to the NDIS Commission within 24 hours and others within 5 business days. Timers start on report and escalate as they run down.
Every incident followed through
Investigation, corrective actions and participant follow-up are assigned with due dates, so incidents are closed properly rather than just logged.
Patterns seen before they repeat
Trends by participant, house, type and time of day show where risk is building, so you can act before the next incident.
From report to close
- Step 1Reported on shift
Worker submits what happened, immediate actions and photos.
- Step 2Triaged
Severity confirmed and reportable status classified.
- Step 3Notification prepared
Deadline timer running and Commission notification drafted for lodging.
- Step 4Investigated
Evidence, contributing factors and findings recorded.
- Step 5Actions closed
Corrective actions completed and lessons fed into continuous improvement.
See it in the app a closer look at the screens your team uses every day.
Know within minutes whether it is reportable
When an incident comes in, the team leader answers guided questions about what happened and who was involved. If it is reportable, the right timeline is set, the countdown is visible to management, and the notification to the NDIS Commission is drafted from the record for your team to check and lodge.
- Guided reportable incident classification
- 24-hour and 5-business-day timers
- Notification drafted for lodging
- Escalation as deadlines approach
What’s included
10 features
- Capture from the worker appWorkers report incidents and near misses from the shift with what happened, who was involved, immediate actions and photos.
- Immediate notificationNew incidents notify the team leader, on-call coordinator and quality team by severity, day or night.
- TriageTeam leaders confirm severity, record immediate safety actions and assign an owner for the investigation.
- Reportable incident classificationGuided questions classify the incident against the reportable incident categories and set the 24-hour or 5-business-day timeline.
- Commission notification preparedThe details the NDIS Commission asks for are drafted from the incident record, ready for your team to review and lodge.
- InvestigationRecord interviews, evidence, contributing factors and findings against the incident, with a full history of who did what.
- Corrective actionsAssign actions with owners and due dates, track them to completion and link them to the continuous improvement register.
- Complaints and feedback registerLog complaints and compliments from participants, families and others, with acknowledgement, resolution and outcome recorded.
- Near missesRecord near misses alongside incidents, so hazards are dealt with before anyone is harmed.
- Trend analyticsIncident and complaint volumes by type, severity, participant, house and time period, exportable for board and audit reporting.
Works with the rest of CompanionAxis
A concerning shift note becomes an incident report with the note attached.
Explore Progress notes →Unauthorised restrictive practice use opens a reportable incident automatically.
Explore Behaviour support →Corrective actions flow into the continuous improvement register for audit.
Explore Compliance hub →Questions buyers ask
Does CompanionAxis lodge reportable incidents with the NDIS Commission?
It prepares the notification from the incident record and tracks the deadline. Your team reviews it and lodges it through the NDIS Commission’s portal, then records the lodgement in CompanionAxis.
Can workers report an incident if they are not sure it counts?
Yes. Workers report what happened and the team leader or quality team classifies it, including near misses. It is better to report and triage than to miss one.
Are complaints kept separately from incidents?
Complaints and feedback have their own register with acknowledgement and resolution tracking. A complaint can be linked to a related incident where both apply.