Platform overview

One platform from referral to claim

Rostering, care delivery, quality and billing read and write one participant record.

Intake, the service agreement, the roster, the shift note, the incident and the claim all sit on the same participant record, so nothing is re-keyed between teams. Coordinators, support workers, finance and quality work in one system, with one login, on the web and on the support worker app.

Book a demoStart free trial

Free for 14 days, with rostering, the support worker app, progress notes and NDIS invoicing. Set it up yourself online.

What one platform gives you

Every delivered shift is claimed

Claims and invoices are built from approved shifts, at the support item and price in the current NDIS Pricing Schedule, so revenue matches the supports you deliver.

No re-entry between teams

The roster becomes the timesheet, the timesheet becomes the claim and the payroll export, so coordinators and finance stop copying data between systems.

Audit-ready every day

Notes, incidents, medication records, worker screening and consent are recorded as work happens, so Practice Standards evidence is already in place when the auditor arrives.

How it’s built

One participant record

Plan, budgets, goals, service agreement, notes, incidents and claims share one record, so nothing needs synchronising between modules.

A worker app built in

Support workers check in and out, read care plans, write shift notes and record medication on their phone.

Modular by configuration

Switch on SIL, medication, behaviour support or other modules as your services grow; they join the same record with no migration.

Billing from delivered supports

Claim lines are created from approved shifts against the participant’s service booking and budget, so nothing goes unbilled or over budget.

Every module. Switch on what you need. Add the rest without migrating.

25 modules live today, 3 on the roadmap. All of them share one participant record, so nothing needs re-entering when you add one.

Rostering and time

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Rostering and scheduling

Build rosters by drag and drop, match the right worker to each participant, and see the SCHADS cost of a shift before you publish it.

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Support worker app

Everything a support worker needs on the shift: GPS check-in and check-out, the care plan, notes, eMAR prompts and incident reports.

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Timesheets and payroll

Timesheets build themselves from check-ins and apply SCHADS pay rules, so approvals are about exceptions and payroll exports are right first time.

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SIL and accommodation

Run SIL and SDA homes: residents, rooms, rosters of care, sleepovers, active nights, shared costs and vacancies in one place.

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Participants and plans

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Participant records

Referrals, intake and the full participant profile: NDIS number, plan dates, nominees, preferences, risks and documents.

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NDIS plans and budgets

Track every NDIS plan budget by support category as shifts are delivered, with forecasts and alerts before a budget runs out.

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Care plans and goals

Care plans and goals linked to the participant’s NDIS plan, with progress pulled from every shift note into the review.

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Participant and family portalComing Q2 2027

A participant and family app for upcoming shifts, worker profiles, shared notes, budgets and invoices.

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Care delivery

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Progress notes

Structured shift notes and case notes tied to goals, reviewed by team leaders and ready for plan reviews and audits.

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Medication

An eMAR built from the medication chart: scheduled and PRN doses, missed-dose escalation, competency checks and medication audits.

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Behaviour support

Behaviour support plans at shift level, a restrictive practice register with authorisations, and the data you report to the NDIS Commission.

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Health supports

Observations, bowel, fluid, seizure and sleep charts, mealtime and dysphagia plans, wound and pressure care, with escalation thresholds.

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Quality and safeguarding

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Incidents

Incidents and complaints from the shift to closure, with reportable incident timers and notifications prepared for the NDIS Commission.

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Compliance hub

The NDIS Practice Standards mapped to your evidence, with a risk register, policy library, continuous improvement and a full audit log.

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Forms

A form builder for risk assessments, consents and checklists, with e-signatures from workers, participants and guardians.

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Billing and claims

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Invoicing and billing

Invoices built from delivered shifts and priced to the current NDIS Pricing Schedule, sent to the right payer and synced to your accounts.

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NDIS claims and remittance

Validated bulk payment request files for NDIA-managed participants, remittance imports and rework of rejected lines.

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Quotes and service agreements

Quotes, SIL rosters of care and service agreements, signed electronically and turned into the schedule of supports.

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Plan managementComing Q3 2027

Invoice processing, validation and claiming for plan managers, with statements for participants.

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Workforce and insights

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Recruitment and onboarding

Job ads, applicant pipeline, offers and a digital onboarding pack, so new workers are ready to roster sooner.

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Worker screening and credentials

Worker Screening Checks, WWCC, first aid and every other credential, with expiry alerts and rostering blocks.

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Reports and analytics

Utilisation, budget use, margin per shift, cancellations, workforce hours and incident trends, from the live record.

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Messaging and notifications

Messages, broadcasts, SMS and push notifications to workers, participants and families, logged on the record.

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Platform

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Connected care network

Support coordinators, plan managers, allied health and families work with you on the participant record, seeing only what they should.

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Axis AIComing Q2 2027

An assistant that drafts notes, checks claims and suggests roster fills for your team to review and approve.

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Cloud and multi-site

Run every region, branch and house from one account, with consolidated reporting and Australian hosting.

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Integrations

NDIA bulk claim files, Xero, MYOB, QuickBooks and payroll exports today; direct NDIA claiming, SSO and analytics on the way.

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Security and privacy

Role-based access, two-step sign-in, a full audit log and encryption, hosted in Australia and built for the Privacy Act.

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Configured to your organisation, not a generic template.

Module activation

Switch on only the modules your services need, so your team trains on less.

Pricing and support items

The NDIS Pricing Schedule and Support Catalogue, MMM loadings and your own private, DVA and other rates, applied when shifts are rostered.

Roles and permissions

Access matched to your structure, so support workers see their own shifts and participants, and finance sees billing.

Pay rules

SCHADS-aware rules for sleepovers, active nights, broken shifts, overtime and travel, mapped to your payroll pay items.

Approval steps

Timesheets, incidents, restrictive practice use and claim batches go through approval, so nothing moves without sign-off.

Forms and checklists

Build your own intake, risk assessment, shift and audit forms, so the system follows your policies.

Management reporting

Hours delivered, utilisation, budget burn, incidents, credentials due and claims, by region, branch, house or cost centre, exportable to Excel or PDF.

Data governance, built in

Role-based access control

Administrators define what each role can see and do, scoped to regions, branches and houses.

Audit log

Every view, change, approval and export is recorded with who, what, when and which record.

Encryption and Australian hosting

Encrypted in transit and at rest, with data and backups held in Australian data centres.

Data stays yours

Export participants, notes, incidents, invoices and reports whenever you need them, so you are never locked in.

On the roadmap

Coming soon
Axis AI

Shift notes drafted from voice or dot points, note quality checks and claim error prediction, always approved by a person.

Coming soon
Support at Home

Aged care packages will run alongside NDIS supports, with claims sent to Services Australia from the same shifts.

Coming soon
Participant and family portal

Participants and families will see upcoming shifts, workers, budgets and shared notes.

See CompanionAxis in your organisation.

A 30-minute walkthrough set up around your services, your rostering and how you claim from the NDIS. No obligation.

Contact

Book a demonstration

Tell us about your organisation and we’ll show you CompanionAxis set up for your participants, rosters and claims. A member of the team replies within one business day.

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