Get paid by the NDIA without line-by-line rework
Validated bulk payment request files, remittance import and rejected-line rework in one place.
You submit claims that are checked before they leave. CompanionAxis builds the bulk payment request file for NDIA-managed participants from your invoice lines, validates each line against the participant’s plan, and imports the claim results so every line is reconciled or sent back for rework.
Free for 14 days, with rostering, the support worker app, progress notes and NDIS invoicing. Set it up yourself online.
What changes for you
Fewer rejected claim lines
Plan dates, budget, support item and price limit are checked before the file is created, so the common causes of rejection are fixed in advance.
Know what has been paid
Claim results are imported and matched to each line, so you can see paid, rejected and outstanding amounts by participant.
Rejections fixed, not forgotten
Rejected lines go to a rework queue with the reason attached, and are corrected and claimed again in the next batch.
From invoice line to reconciled payment
- Step 1Lines ready to claim
Approved invoice lines for NDIA-managed participants are collected into a new batch.
- Step 2Validated
Plan dates, budget, support item and price limit are checked and exceptions are fixed.
- Step 3File uploaded
The bulk payment request file is downloaded and uploaded through the my NDIS provider portal.
- Step 4Results imported
Claim results and remittance are imported and each line is marked paid or rejected.
- Step 5Rejections reworked
Rejected lines are corrected and claimed again in the next batch.
See it in the app a closer look at the screens your team uses every day.
Catch the rejection before the NDIA does
Every line in a batch is checked before the file is created: is the support inside a current plan, is there budget left in that support category, is the support item valid for the date of service, and is the price within the limit? Lines that fail are held back with the reason, so the file you upload is the one you expect to be paid.
- Plan start and end dates
- Remaining budget by support category
- Support item valid on the date of service
- Price within the current price limit
What’s included
9 features
- Bulk payment request fileGenerate the bulk claim file for NDIA-managed participants from approved invoice lines, ready to upload through the my NDIS provider portal.
- Plan date validationLines are checked against the participant’s plan start and end dates, so supports delivered outside a current plan are caught before submission.
- Budget validationEach line is checked against the remaining budget for its support category, so claims that would overdraw a budget are flagged.
- Support item and price-limit checksThe support item number, unit and price are checked against the NDIS Pricing Schedule and Support Catalogue in force on the date of service, including the price limit for your registration status.
- Claim result and remittance importImport the bulk payment results and remittance from the portal, and each line is matched to its invoice and marked paid or rejected.
- Rejected line rework queueRejected lines show the NDIA’s reason, the participant and the line, so finance can correct it and include it in the next batch.
- Batch history and audit trailEvery batch keeps the lines it contained, who created it, when it was uploaded and what came back, retained for the 7 years providers must keep records.
- Payments to your accounting systemReconciled NDIA payments sync to Xero, MYOB or QuickBooks against the matching invoices.
- Direct API claimingSoonClaims will be submitted straight to the NDIA through the Digital Partnership Programme, with results returned automatically and no file upload.
Works with the rest of CompanionAxis
NDIA-managed invoice lines become claim lines automatically, priced and ready to validate.
Explore Invoicing and billing →Plan dates and budgets by support category drive validation, and paid claims update the remaining budget.
Explore NDIS plans and budgets →Paid, rejected and outstanding claims by participant and batch feed your finance reports.
Explore Reports and analytics →Questions buyers ask
Do we still upload claims through the my NDIS provider portal?
Yes, at launch. CompanionAxis creates the bulk payment request file and you upload it through the my NDIS provider portal using your PRODA login, then import the results back. Direct API claiming through the NDIA Digital Partnership Programme is coming soon.
What does validation check?
That the date of service falls within the participant’s current plan, that the support category has enough budget left, that the support item is valid in the Support Catalogue on that date, and that the price is within the price limit for that date and your registration status.
What happens to rejected lines?
They move to a rework queue with the reason from the claim results. Once corrected, they are included in the next batch, and the history of each attempt is kept.
Does this handle plan-managed and self-managed participants?
Those participants are invoiced rather than claimed: plan-managed invoices go to the plan manager and self-managed invoices go to the participant or nominee. The bulk claim covers NDIA-managed funding only.