NDIS Practice Standards

Show the NDIS Commission what you already do

Incidents, restrictive practices, worker screening and claims, recorded once and ready as evidence.

The NDIS Quality and Safeguards Commission expects registered providers to meet the Practice Standards and prove it, and the Securing the NDIS for Future Generations Act 2026 raises the stakes: SIL providers must be registered from 1 July 2026, and differentiated pricing from 1 January 2027 gives unregistered providers lower price limits for some supports. CompanionAxis is software, not a registered provider: it keeps the records your audit relies on as a by-product of rostering, shift notes and billing, so nobody rebuilds evidence the week before an audit.

See NDIS compliance in a demo See the compliance hub

Available todayPractice Standards evidence, incidents, restrictive practices, worker screening, complaints, risk, medication, service agreements and claiming work today. Direct verification of Worker Screening Checks and direct NDIA API claiming are coming soon.

What CompanionAxis gives your audit

Audit evidence without the scramble

Each Practice Standards indicator points to the records that show it, so your auditor sees evidence from everyday work, not documents written for the audit.

No missed notification deadlines

Reportable incidents are flagged as they are logged and the 24-hour and 5-business-day timeframes are tracked, with the right people alerted.

Claims that match the support delivered

Claims are built from completed shifts against the participant’s service agreement and the current NDIS Pricing Schedule, so every line item traces back to a shift note.

What the NDIS Commission expects from providers

Register and meet the Practice Standards

Registered providers are audited against the NDIS Practice Standards and must show evidence for each applicable module. SIL providers must be registered from 1 July 2026 and meet the new SIL Practice Standards.

Manage and report incidents

Keep an incident management system, and notify reportable incidents to the Commission: the most serious within 24 hours, others within 5 business days.

Authorise and report restrictive practices

Regulated restrictive practices need authorisation and a behaviour support plan, and their use is reported to the Commission.

Screen workers

Workers in risk-assessed roles need a current NDIS Worker Screening Check, alongside other checks such as a WWCC where required.

Handle complaints

Keep a complaints management system that participants can use easily, and record how each complaint was resolved.

Manage risk

Identify, assess and review risks to participants, workers and the organisation.

Manage medication safely

Where you administer medication, follow the participant’s medication plan and record every dose, PRN and error.

Agree services in writing

Set out supports, prices and cancellation terms in a service agreement the participant understands.

Claim with integrity

Claim only for supports delivered, using the support items in the NDIS Support Catalogue at or below the price limits in the NDIS Pricing Schedule. From 1 January 2027 some price limits differ for registered and unregistered providers.

Keep records

Keep records of supports, incidents, complaints and worker screening for 7 years.

Readiness

Where CompanionAxis stands today

We show exactly what works now and what is in development, so you can plan with confidence.

[Practice Standards evidence map version]

Available today

Practice Standards evidence map linked to everyday records

Incident register with reportable incident flags and 24-hour / 5-business-day timeframes

Restrictive practices recorded against authorisation and the behaviour support plan

Restrictive practice use ready for monthly reporting to the Commission

Worker Screening Check, WWCC and qualification tracking with expiry alerts

Complaints register with outcomes and follow-up

Risk assessments and risk register

eMAR, PRN records and medication audits

Service agreements signed electronically

Claims checked against service agreements, the NDIS Support Catalogue and current price limits

Records kept for the 7 years NDIS providers must retain them

Bulk payment request file for the my NDIS provider portal

Coming soon

Direct verification of Worker Screening Checks

Direct NDIA API claiming

From incident to Commission notification

Step 1Record
The support worker logs the incident from the shift in the worker app, with what happened and who was involved.
Step 2Triage
The incident is flagged as reportable where it meets the criteria, and the notification timeframe starts.
Step 3Alert
The team leader and quality manager are alerted, with the time left to notify the Commission.
Step 4Notify
Your team notifies the Commission with the details already gathered, and records the notification against the incident.
Step 5Investigate and close
Actions, outcomes and lessons are recorded, and the risk register and behaviour support plan are updated where needed.
Step 6Evidence
The closed incident appears as evidence against the incident management Practice Standard for your next audit.

NDIS compliance questions

Is CompanionAxis approved by the NDIS Commission?

The NDIS Commission does not approve or certify software. CompanionAxis is not a registered provider; your organisation holds the registration. CompanionAxis helps you meet the Practice Standards and keeps the evidence your auditor will ask for.

Does CompanionAxis notify the Commission for us?

No. Your organisation notifies reportable incidents and reports restrictive practices to the Commission. CompanionAxis flags reportable incidents, tracks the timeframes and gathers the details, so the notification is quick and complete.

What happens when the NDIS Pricing Schedule changes?

The NDIS Pricing Schedule and Support Catalogue are updated in CompanionAxis, including differentiated price limits for registered and unregistered providers from 1 January 2027, and claims are checked against the prices in force on the date of the support. Your service agreements and quotes show where a price needs to change.

What isn’t available yet?

Direct verification of Worker Screening Checks and direct NDIA API claiming are coming soon. Today you record screening details and expiry dates in CompanionAxis, and submit claims with a bulk payment request file through the my NDIS provider portal.