Reach every worker and family without a phone tree
In-app messaging, broadcasts, SMS and push, with every message logged on the participant record.
You stop chasing workers by text from personal phones. Coordinators message workers in the app, broadcast to a team or SIL house, send shift reminders and participant or family notifications by SMS and push, and see who has read what, with the conversation kept on the record.
Free for 14 days, with rostering, the support worker app, progress notes and NDIS invoicing. Set it up yourself online.
What changes for you
Fewer missed and late shifts
Workers get shift reminders and roster changes by push and SMS, so they arrive where and when they are expected.
Know who has seen it
Read receipts show which workers have opened an urgent update, so follow-up goes only to those who haven’t.
Messages kept off personal phones
Work conversations stay in CompanionAxis and are logged against the participant, not lost in private text threads.
From roster change to informed team
- Step 1Something changes
A shift is offered, changed or cancelled, or a coordinator has an update for a house.
- Step 2Message sent
Workers are notified by push or SMS, and participants or families by their preferred channel.
- Step 3Read confirmed
Read receipts show who has seen it, and who needs a follow-up.
- Step 4Logged
The message is recorded on the participant’s record for continuity and audit.
See it in the app a closer look at the screens your team uses every day.
Tell a whole house at once, and know who saw it
When a participant’s support needs change or a house has an urgent update, send one broadcast to every worker rostered there. Each worker receives it by push or SMS, and you can see who has read it, so nobody arrives on shift without knowing.
- Broadcast to a team, region or SIL house
- Push and SMS delivery
- Read receipts per worker
- Logged on the participant record
What’s included
8 features
- In-app messagingOne-to-one and group conversations between coordinators, team leaders and support workers.
- Broadcast to teams and housesSend an update to everyone in a team, region or SIL house in one step.
- SMS and push notificationsReach workers by push notification in the support worker app, or by SMS when they aren’t in the app.
- Shift remindersWorkers are reminded of upcoming shifts and notified when a shift is offered, changed or cancelled.
- Participant and family notificationsParticipants, nominees and families are told which worker is coming and when, and when a visit changes.
- Read receiptsSee who has received and read each message and broadcast.
- Comms log on the participant recordMessages and notifications about a participant are logged on their record, with sender, recipient and time.
- Email notificationsInvoices, statements, signed agreements and scheduled reports go out by email from the same system.
Works with the rest of CompanionAxis
Messages, broadcasts and shift reminders arrive as push notifications in the support worker app.
Explore Support worker app →Shift offers, changes and cancellations notify the affected workers automatically.
Explore Rostering and scheduling →Every message about a participant is logged on their record.
Explore Participant records →Questions buyers ask
Do workers need the app to receive messages?
Workers using the support worker app receive push notifications. Those who aren’t in the app can be reached by SMS.
Can we message a whole SIL house at once?
Yes. Broadcast to every worker in a team, region or SIL house in one step, with read receipts for each worker.
Are families told when a visit changes?
Yes. Participants, nominees and families can be notified which worker is coming and when, and when a visit is changed or cancelled.