Support · CompanionAxis

Support

Keep shifts, notes and claims moving when something goes wrong. Help centre answers any time, tracked tickets for investigations, and specialists who know the NDIS on the phone for urgent problems.

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Support by plan Included in your CompanionAxis plan. There is no separate support contract to buy.

PlanSupport levelFirst responseWhat’s included

Starter Standard8 business hoursHelp centre, email tickets and live chat. Self-paced onboarding guides.

Professional Professional4 business hoursAdds phone support and two live training sessions for your coordinators.

Premium Premium2 business hoursAdds a named onboarding specialist, a configuration review before go-live and priority phone support.

Enterprise Enterprise1 business hourAdds a dedicated account manager, an after-hours line for critical issues and quarterly service reviews.

Critical issues that stop shifts, check-in or claiming are prioritised on every plan. Compare plans →

Self-service

Help centre guides, troubleshooting articles and FAQs, available 24/7.

Support tickets

Tracked to resolution. Critical issues that stop rostering, check-in or claiming are prioritised.

Live chat and phone

Monday to Friday, 8:00 am to 6:00 pm AEST/AEDT, with screen sharing for urgent issues.

After-hours line

For critical issues that stop shifts going ahead overnight or on weekends, on eligible plans.

System status

Live status of the web app, support worker app, notifications, SMS and API, with incidents and planned maintenance.

View system status →