Pick up extra shifts offered to you in the app, and keep your weekly availability and unavailable days up to date so you are offered the right work.
Before you begin
- You are signed in to the support worker app.
- Your organisation offers open shifts through the app.
Accept an open shift
- When a shift matches you, you get a notification. Tap it, or look under Open shift for you on Today.
- Or tap More, then Open shifts, to see every offer with its date, time, suburb, type, hours and pay estimate.
- Read when the offer ends. first to accept gets it means the first suitable worker to accept is given the shift.
- Tap Accept (or Accept shift) to take it, or Pass to decline.
Open shifts tool with two offer cards showing date, suburb, pay estimate, offer end time and Pass and Accept buttons
After you accept
- If you got it, the message reads Shift accepted · added to your roster.
- If your coordinator chooses between responders, the message reads Requested · your coordinator confirms it. You are told when they decide.
- Accepted offers are listed under Accepted.
Set when you can usually work
- Tap More, then Leave and availability, then the Availability tab.
- Under When you can work, switch each day on or off.
- Tap a day to change its start time, and the clock icon to change its end time.
- Tap Save availability. If your organisation approves changes, the screen says your latest change is waiting for approval.
Add days you can’t work
- On the Availability tab, tap Add unavailable time.
- Tap Choose days you can’t work and pick the dates.
- Add a Reason (optional) and tap Save. Coordinators won’t roster you on those days.
Tips
- For time off that should be paid or approved, request leave instead (see Requesting leave from the app).
- Coordinators see your availability on Roster → Availability and when matching workers to shifts.
If something goes wrong
“Someone else accepted this shift first.”
The shift is filled. Keep an eye out for the next offer.
“Offer expired”
Offers close after a set time or shortly before the shift. Call your coordinator if you can still help.
“Can’t take this shift”
Something changed since the offer, for example you were booked elsewhere or a credential lapsed. Your coordinator has been told.