Support worker app
Installing the app, checking in and out with GPS, shift notes and what workers see.
- WA-001Installing the support worker app on iOS and AndroidGuide
- WA-002Viewing upcoming shifts, participant details and care instructionsGuide
- WA-003Checking in and out with GPS locationGuide
- WA-004Writing a progress note at the end of a shiftGuide
- WA-005Reporting an incident from the appGuide
- WA-006Recording kilometres and transport with a participantGuide
- WA-007Accepting open shifts and setting your availabilityGuide
- WA-008Requesting leave from the appGuide
- WA-009Working with patchy signal (coming soon)Guide
Related questions
Does it work on workers’ own phones?
Yes. The app runs on iOS and Android, and participant information is kept inside the app rather than in the phone’s photos or messages. Access ends as soon as a worker is deactivated. Support worker app →
What if a worker checks in from the wrong place?
The check-in is still recorded, but it is flagged as outside the geofence and the worker is asked for a reason. The coordinator sees the exception when approving the timesheet. Support worker app →
What happens with no mobile signal?
The app needs a mobile or Wi-Fi connection to sync. Support for patchy signal is coming soon: the day’s shifts and check-in and check-out will keep working without coverage, notes will save as drafts on the phone, and everything syncs when the connection returns. Support worker app →