Fixes for pages that look wrong, menus that are missing, unexpected sign-outs and sign-in options that don’t appear in your browser.
Before you begin
- A current version of Chrome, Edge, Safari or Firefox.
Update and reload
- Update your browser to its latest version. The app uses modern browser features and isn’t tested on old browsers.
- Reload the page. After CompanionAxis is updated, the next page change loads the new version.
- If a page still looks broken, clear the cache for the CompanionAxis site and sign in again.
- Allow cookies for the CompanionAxis site: sign-in depends on them.
Bring back missing menus
- Select the pencil icon (Customise navigation) in the top bar and select Show all.
- On a narrower window (1024 px or less), the side panel is hidden: select the panel button next to the breadcrumb.
- On a phone-sized window, the rail is replaced by a top bar: select the menu button (All modules).
Customise navigation pop-up with rail modules ticked and the Show all link
Fix colours and contrast
- Select the moon or sun icon in the top bar to switch between dark and light mode.
- Or choose Light or Dark under Theme in Settings → My profile. It’s saved on this device.
- Use your browser’s zoom (Ctrl or Cmd with + or −) to make text larger; the layout adapts.
Stop unexpected sign-outs
- Read the sign-in page message: “You were signed out after a period of inactivity.” or “Your session reached its maximum length.”
- Administrators can change Web session timeout and Longest sign-in in Settings → Security and privacy.
- Private or incognito windows and blocked cookies end sessions when closed.
Tips
- Settings such as hidden rail icons and the theme are stored in each browser, so they don’t follow you to another computer.
If something goes wrong
Sign in with a passkey doesn’t appear
Your browser or device doesn’t support passkeys, so the option is hidden. Update the browser or use another sign-in method.
The Customise navigation pencil is missing
It’s hidden on narrow screens. Widen the window.
Everything is read-only with a banner about the account being on hold
This isn’t a browser problem: billing needs attention. An administrator can fix it in Settings → Plan and billing.