Incidents and complaints
Recording incidents, reportable incidents, investigations, complaints and feedback.
- IC-001Recording an incident: what happened, who was involved and immediate actionsGuide
- IC-002Deciding whether an incident is reportableGuide
- IC-003Notifying a reportable incident to the NDIS Commission on timeGuide
- IC-004Escalation alerts for team leaders and managersGuide
- IC-005Investigating an incident and recording the outcomeGuide
- IC-006Recording a complaint and managing it to resolutionGuide
- IC-007Compliments and other feedbackGuide
- IC-008Incident trends and reports for your boardGuide
Related questions
Does CompanionAxis lodge reportable incidents with the NDIS Commission?
It prepares the notification from the incident record and tracks the deadline. Your team reviews it and lodges it through the NDIS Commission’s portal, then records the lodgement in CompanionAxis. Incidents →
Can workers report an incident if they are not sure it counts?
Yes. Workers report what happened and the team leader or quality team classifies it, including near misses. It is better to report and triage than to miss one. Incidents →
Are complaints kept separately from incidents?
Complaints and feedback have their own register with acknowledgement and resolution tracking. A complaint can be linked to a related incident where both apply. Incidents →