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Search 179 manual topics, step-by-step guides and every question our customers ask.
The full journey from check-out to a reconciled NDIA payment, step by step.
Read the guide →Getting startedYour first days on CompanionAxis: your organisation, your team and support.
Start here →Frequently asked questionsAnswers on pricing, compliance, modules and getting set up.
Browse FAQs →Browse the manual
Common questions
All FAQsAre there per-participant fees?
No. You pay only for active staff users each month. Participants, nominees and family members never pay, and the number of participants you support doesn’t change your bill. Pricing →
What counts as an active staff user?
Any staff member who logs in to CompanionAxis or the support worker app during the billing month. Staff who don’t log in that month aren’t billed. Pricing →
Is CompanionAxis a registered NDIS provider?
No. CompanionAxis is software. Your organisation holds the NDIS registration and remains responsible for meeting the Practice Standards and notifying the NDIS Commission. CompanionAxis helps you do that work and keep the evidence. Trust and compliance →
Where is our data stored?
In Australia. Participant and worker information is hosted in Australian data centres, encrypted in transit and at rest, with daily backups kept apart from the main database. Trust and compliance →
Can a support coordinator or therapist use our CompanionAxis today?
Yes. Invite them with their own login and choose which parts of the participant’s record they can see. You can change or remove their access at any time. Connected care network →
How is consent handled?
You record the participant’s or nominee’s consent for each person and each part of the record shared. Access follows that consent, and every view is logged. Connected care network →
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